30-Day Return Window

Eligible items may be returned within 30 days from the date your order is delivered. Returns requested after the 30-day return window may not be accepted.

To begin a return, customers must contact Panini America customer service at [email protected] before sending any item back.

Return Eligibility

To qualify for a return, the item must meet our return eligibility requirements.

• The return request must be made within 30 days of delivery.
• The item must be unused, unopened when applicable, and in its original condition.
• The item must include all original packaging, accessories, inserts, labels, and included materials.
• Proof of purchase or order information may be required to review the return request.
• The item must not be marked as final sale or otherwise listed as non-returnable.

Item Condition

Returned items should be carefully packaged to help prevent damage during transit. Items returned damaged, used, incomplete, altered, or missing original materials may be refused or may not qualify for a full refund.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked as final sale.
• Items that have been opened, used, damaged, or altered after delivery.
• Items missing original packaging, accessories, inserts, or included materials.
• Gift cards or digital items, if applicable.
• Any item that cannot be accepted based on its condition after inspection.

How to Start a Return

Please do not send your return without contacting customer service first. Returns sent without contacting customer service first may not be accepted.

• Email [email protected] with your return request.
• Include your name, order number, email address used at checkout, and the item you want to return.
• Briefly explain the reason for the return.
• Wait for our customer service team to provide the correct return instructions and return details.
• Follow the instructions provided before sending the item back.

Return Instructions and Return Details

Panini America does not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Returns sent to an incorrect location or sent without approval may be delayed, refused, or returned to the sender.

Return Shipping Cost

Panini America offers 30 Days Free Returns for eligible return requests. Our customer service team will provide the applicable return instructions after your request is reviewed.

Customers must follow the provided return instructions for the return to be processed correctly.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If the return is approved, your refund will be processed to the original payment method.

Refund processing time is 3–15 days after the returned item is received and inspected. The time it takes for the refund to appear in your account may also depend on your bank, card issuer, or payment provider.

Exchanges

If you would like to request an exchange, please contact customer service at [email protected] before sending anything back. Exchange availability may depend on item condition, product availability, and the details of your request.

Damaged or Wrong Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photos when helpful.

Our customer service team will review your request and provide the next steps.

Final Sale Items

Items marked as final sale, clearance final sale, or otherwise listed as non-returnable may not be eligible for return, refund, or exchange unless required by applicable law or approved by customer service.

Contact Information