Information We Collect

Panini America may collect information that you provide directly, information related to your orders, and information collected automatically when you use our website.

• Contact details such as your name, email address, billing details, and delivery information.
• Order information, including products purchased, order number, transaction details, and support history.
• Account information, such as login details, saved preferences, and account activity.
• Customer service messages, including questions about orders, shipping, returns, exchanges, products, or account help.
• Website usage information, such as pages viewed, device details, browser type, referral source, and general interaction data.

How We Use Information

Panini America uses collected information to operate our ecommerce store, process orders, provide customer support, improve the shopping experience, and communicate with customers.

• To process, confirm, and manage orders.
• To respond to customer service requests.
• To provide shipping, return, exchange, product, and account support.
• To improve website performance, navigation, and customer experience.
• To help prevent fraud, misuse, unauthorized activity, or security issues.
• To send marketing emails when you have subscribed or otherwise agreed to receive them.

Order Processing

When you place an order with Panini America, we use the information you provide to review your order, process payment, prepare order details, communicate order updates, and assist with related customer support needs.

We may also use order information to manage returns, exchanges, damaged item requests, wrong item reports, and other post-purchase support.

Payment Information

Payments may be processed through PayPal, Stripe, and Credit Card payment services. Payment information is used to complete transactions, verify payment status, issue refunds when applicable, and help protect against unauthorized or fraudulent activity.

Panini America does not ask customers to send full payment card details by email. Please avoid sharing sensitive payment information through customer service messages.

Cookies and Analytics

Panini America uses cookies and analytics tracking to support website functionality, understand how visitors use the site, improve page performance, remember preferences, and help provide a more useful shopping experience.

Cookies may help with features such as keeping items in a cart, recognizing browser preferences, measuring website activity, and improving store performance. You can adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

Email Marketing

If you subscribe to Panini America email marketing, we may use your email address to send updates about products, collections, promotions, sale events, discount opportunities, and other store communications.

You may unsubscribe from marketing emails by using the unsubscribe option included in our marketing messages or by contacting us at [email protected].

Service Providers

Panini America may share necessary information with service providers that help operate our website, process payments, manage orders, provide customer support, support marketing communications, analyze website activity, or assist with store operations.

These service providers are only given information needed to perform their services and are expected to handle customer information responsibly.

Data Security

Panini America uses reasonable safeguards designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online system or method of transmission can be guaranteed to be completely secure.

Customers should use strong passwords, keep account information private, and contact us if they believe their account or order information may have been accessed without permission.

Data Retention

Panini America retains customer information for as long as needed to provide services, process orders, maintain business records, respond to customer requests, meet operational needs, and comply with applicable obligations.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, or a copy of certain personal information.

To submit a privacy request, contact Panini America at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Panini America does not knowingly collect personal information from children without appropriate permission. If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

If you access Panini America from outside the country where our store operations or service providers are located, your information may be processed in a location different from where you live.

By using our website or placing an order, you understand that your information may be handled in connection with store operations, order processing, payment processing, customer support, and related services.

Policy Updates

Panini America may update this Privacy Policy from time to time to reflect changes in our practices, website features, services, or operational needs. When updates are made, the “Last updated” date near the top of this page will be revised.

Contact Information